Support Center

Germany and all other countries except USA, Canada, Mexico

To allow for a fast and efficient support, please proceed as given below:

1. fill-in the Service form
2. call the Service-Hotline

Service form

To allow for an optimum support please let us know the problems that have occurred - the better the problem description the faster we can help.

Please enter the identification of your machine here. You can find this number that is following the abbreviation Project / Com at the name plate of your machine, in the electrical circuit drawing and at the operator panel of your machine.

Project / Commission Number*

Ungültige Eingabe

Please specify here which type of machine or facility is having problems (e.g. pile turner, position 1 of logistic system at delivery etc.).

Machine

Ungültige Eingabe

Please specify here how we can reach you

Company*

Ungültige Eingabe

Name*

Ungültige Eingabe

Phone Number*

Ungültige Eingabe

E-Mail*

Ungültige Eingabe

Please enter a short but precise failure description here.

Failure Description*

Ungültige Eingabe

Here you can up-load up to three Images to visualize the problem.

Upload Image 1

Ungültige Eingabe

Upload Image 2

Ungültige Eingabe

Upload Image 3

Ungültige Eingabe

Service-Hotline:

+49 (1805) 575 201

€ 0.14/minute from German land lines; for mobile phones and international calls different rates may apply

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Active hours of our Service-Hotline

Day	Time
Monday	06.00 am - 10.00 pm
Tuesday	06.00 am - 10.00 pm
Wednesday	06.00 am - 10.00 pm
Thursday	06.00 am - 10.00 pm
Friday	06.00 am - 10.00 pm
Saturday	06.00 am - 06.00 pm
Sunday	06.00 am - 10.00 pm
Time: Central European Time / Central European Summer Time, respectively